Privacy Policy

    Last updated: January 2026

    1. Information We Collect

    We collect information you provide directly to us, including:

    • Contact information (name, email, phone number)
    • Business information (company name, website, industry)
    • Communication records (calls, texts, chat messages) for service delivery
    • Usage data and analytics

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our Services
    • Process and route customer communications
    • Send you technical notices and support messages
    • Respond to your comments, questions, and requests
    • Analyze usage patterns to improve our AI systems

    3. Information Sharing

    We do not sell your personal information. We may share information with third-party service providers who assist in delivering our Services (e.g., telecommunications providers, cloud hosting). All third parties are bound by confidentiality agreements.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, and access controls.

    5. Data Retention

    We retain your information for as long as your account is active or as needed to provide Services. Upon termination, we will delete or anonymize your data within 90 days, unless required by law to retain it longer.

    6. Your Rights

    Depending on your location, you may have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Delete your data
    • Object to processing
    • Data portability

    7. Cookies and Tracking

    We use cookies and similar technologies to analyze usage patterns and improve user experience. You can control cookie preferences through your browser settings.

    8. HIPAA Compliance

    Standard GRACE services do not automatically confer HIPAA compliance or regulatory certification. Compliance-related requirements must be separately reviewed and scoped with our team.

    9. A2P Messaging

    Our SMS services comply with A2P (Application-to-Person) messaging regulations. We provide guidance on proper consent collection and message content requirements.

    10. Changes to This Policy

    We may update this policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

    11. Contact Us

    For questions about this privacy policy or our data practices, contact us at harmonix.hq@gmail.com